Refund policy
At Anukari Studio, we do not offer returns or refunds. We only provide replacement in case of a damaged, defective, or incorrect product.
1. Replacement Eligibility
Replacement requests must be raised within 5 days of delivery.
A replacement is applicable only when:
- The product is damaged or defective.
- You have received the wrong product.
- The product is unused, unwashed, and unworn.
- Original tags and packaging are intact.
- A clear unboxing video and product images are provided.
2. No Return or Refund
We do not offer returns or refunds under any circumstances.
Once a replacement request is approved, only a replacement product will be provided.
3. Size, Colour & Personal Choice
Replacement is not available for:
- Size issues
- Colour preference
- Change of mind
- Personal choice
- Product not matching personal expectations
4. How to Request a Replacement
If you receive a damaged, defective, or incorrect product, contact us within 5 days of delivery.
Please share:
- Order ID
- Clear unboxing video
- Clear photos/videos showing the issue
Email: help.anukaristudio@gmail.com
Requests received after 5 days of delivery will not be accepted.
5. Unboxing Video is Mandatory
A clear unboxing video is required to process a damaged, defective, or incorrect product complaint.
Complaints without a proper unboxing video may not be accepted.
6. Product Return for Inspection
In some cases, the product may need to be returned to Anukari Studio for quality inspection.
The return process will be shared only after the replacement request is approved.
Any applicable shipping charges are non-refundable.
7. Replacement Timeline
After the returned product is received and inspected, the replacement will generally be dispatched within 7–10 business days, subject to product availability and delivery location.
If the same product is unavailable, a similar product may be offered.
8. Contact Us
For any questions regarding our Replacement Policy, please contact:
Email: help.anukaristudio@gmail.com
Anukari Studio
We’re happy to assist you with your replacement request.